Privacy Policy

Effective Date: 28 November 2025

Welcome to AuraKlean. We hold your privacy in the highest regard and are profoundly committed to protecting your personal data. This Privacy Policy informs you of how we meticulously look after your data when you visit our website (regardless of where you visit it from), informs you of your privacy rights, and explains how the law protects you.

1. Important Information and Who We Are

Purpose of this Privacy Policy This document aims to give you a transparent understanding of how AuraKlean collects and processes your personal data through your use of this website. This includes any data you may provide when purchasing a system, subscribing to our exclusive updates, or taking part in a promotion.

Data Controller AuraKlean is the data controller and is fully responsible for your personal data.

Contact Details: AuraKlean Client Care Email: support@auraklean.com 

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues. However, we would deeply appreciate the chance to address your concerns directly before you approach the ICO, so please contact our Client Care team in the first instance.

2. The Data We Collect About You

We may collect, use, store, and transfer various kinds of personal data about you, which we have categorised as follows:

• Identity Data – includes your first name, last name, username, or similar identifier.

• Contact Data – includes your billing address, delivery address, email address, and telephone numbers.

• Financial Data – includes your bank account and payment card details (securely encrypted).

• Transaction Data – includes details about payments to and from you, and other details of the systems and collections you have purchased from us.

• Technical Data – includes your internet protocol (IP) address, login data, browser type and version, time zone setting and location, and other technology on the devices you use to access this website.

• Profile Data – includes your username and password, purchases or orders made by you, your preferences, and feedback.

• Usage Data – includes information about how you navigate and use our website and services.

• Marketing and Communications Data – includes your preferences in receiving marketing from us and our third parties, as well as your communication preferences.

3. How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Performance of a Contract: Where we need to perform the contract we are about to enter into or have entered into with you (e.g., to process and deliver your order).

• Legitimate Interests: Where it is necessary for our legitimate business interests, provided your fundamental rights do not override those interests.

• Legal Obligation: Where we need to comply with a legal or regulatory obligation.

4. Disclosures of Your Personal Data

To provide you with an uncompromising experience, we may share your personal data with the parties set out below for the purposes described in this policy:

• External Service Providers: Acting as processors who provide IT, system administration, and highly secure payment gateway services.

• Professional Advisers: Including lawyers, bankers, auditors, and insurers providing consultancy, banking, legal, insurance, and accounting services.

• Government Authorities: Regulators and other authorities based in the United Kingdom who require reporting of processing activities in certain circumstances.

• Third Parties: To whom we may choose to sell, transfer, or merge parts of our business or our assets.

5. International Data Transfers

To fulfil our global operational standards, we may share your personal data outside the United Kingdom (UK) and the European Economic Area (EEA), including locations such as the United States. Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by implementing legally mandated safeguards, ensuring your data remains completely secure.

6. Data Security

We have implemented robust, industry-leading security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. Furthermore, we limit access to your personal data strictly to those employees, agents, and contractors who have a business need to know. They will only process your personal data on our explicit instructions and are subject to a strict duty of confidentiality.

7. Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements.

8. Your Legal Rights

Under UK data protection laws, you have comprehensive rights in relation to your personal data. These include the right to request access, correction, erasure, restriction, transfer, and the right to object to the processing of your data. If you wish to exercise any of the rights set out above, please contact us at support@auraklean.com.

9. Third-Party Links

Our website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

10. Changes to the Privacy Policy

We keep our privacy policy under regular review. The most current version will always be published on our website, clearly marked with the Effective Date. Changes take effect immediately upon publication. By continuing to engage with AuraKlean, you acknowledge and agree to these updates.