Terms & Conditions

Effective Date: 28 November 2025

Thank you for choosing AuraKlean. We are committed to providing you with an uncompromising experience. If you are not entirely delighted with your purchase, our Client Care team is at your complete disposal.

1. General Provisions

These Terms & Conditions govern all purchases made through our official website. By placing an order with AuraKlean, you acknowledge and agree to these terms. If you do not agree with any part of these terms, we kindly ask that you refrain from making a purchase.

2. Product Information & Presentation

Our platform provides detailed and precise descriptions of all purification systems and collections. While we strive to ensure that all product descriptions, imagery, and content are as accurate as possible, slight variations in finish, colour, or design may occur due to bespoke manufacturing processes or individual digital display settings.

3. Pricing & Secure Payment

All prices are displayed in Great British Pounds (GBP, £) and include applicable VAT for UK orders, unless explicitly stated otherwise.

• Payment must be completed in full at the time of placing your order.

• We accept all major Credit Cards, PayPal, and Apple Pay/Google Pay via our secure, encrypted checkout.

• Exclusive discounts, promotional codes, and privileges are subject to availability and may carry additional conditions.

4. Order Fulfilment

Following your purchase, you will receive an immediate confirmation email detailing your order.

• The standard processing time for dispatch is typically 1 to 2 working days.

• We reserve the right to cancel orders under exceptional circumstances, such as inventory constraints, payment security alerts, or suspicion of fraudulent activity.

5. Dispatch & Delivery

To ensure our collections reach our global clientele efficiently, selected items may be dispatched directly from our specialized international fulfilment centres.

• Clients will receive a precise tracking link the moment the order is dispatched.

• Please note that tracking details may require brief periods to update, particularly during international transit phases.

• While we strive for seamless delivery, AuraKlean cannot be held liable for delays caused by customs clearances, local couriers, or other unforeseen external factors.

6. Customs & Import Duties

Clients bear full responsibility for any unforeseen delays, exceptional charges, or customs procedures that may occur during the importation process (applicable primarily to orders outside the UK).

• Such external levies (e.g., clearance fees) are beyond our control and are not strictly reimbursable by AuraKlean.

• It is the client’s responsibility to provide precise and accurate delivery details. Incorrect addresses or failure to receive the parcel may result in additional handling charges.

7. Returns & Your 100-Day Privilege

Your peace of mind is paramount. We proudly accept returns within 100 days of delivery, provided the AuraKlean system remains unused, undamaged, and in its original, pristine packaging.

• Clients are responsible for the return dispatch costs, unless the return is due to a verified manufacturing defect or an error on our part.

• Refunds are elegantly processed within 10 working days following the receipt and inspection of the returned items at our facility.

• Reimbursements will be credited back to your original payment method. Please allow standard processing time for your financial institution to reflect the balance.

• Items damaged during the return transit may not qualify for a full reimbursement.

8. The AuraKlean Lifetime Guarantee

Your investment is protected. Our primary systems are covered by a lifetime guarantee against manufacturing defects.

• This guarantee does not cover natural wear and tear, misuse, improper installation, lack of maintenance, or accidental damage caused by the user.

• All warranty claims must be accompanied by the original proof of purchase and clear photographic evidence of the defect.

9. Limitation of Liability

AuraKlean shall not be held liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our products.

• In the event that liability is established, it shall not exceed the total value of the specific order in question.

• We are not responsible for any third-party claims or damages resulting from the installation or usage of our water purification systems.

10. Intellectual Property

All content presented on this website—including but not limited to imagery, logos, text, and aesthetic design—is the exclusive intellectual property of AuraKlean and its licensors.

• Unauthorized use, reproduction, or distribution is strictly prohibited and legally protected.

11. Privacy & Data Protection

We respect your privacy with the utmost discretion. Personal data collected during your checkout is handled in strict accordance with applicable data protection laws (including UK GDPR).

• Your details are utilised exclusively to process your order, enhance your experience, and deliver our services.

• By placing an order, you consent to the secure storage and handling of your data as outlined in our comprehensive Privacy Policy.

12. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the competent courts in the United Kingdom.

13. Amendments to Terms

AuraKlean reserves the right to refine or update these Terms & Conditions at our discretion.

• Any amendments become effective immediately upon publication on our official website.

• It is the client’s responsibility to review these terms periodically. Continued use of our platform signifies your acknowledgement and agreement to the current Terms & Conditions.
  
  

Company Name: AURA COLLECTIVE HOLDINGS LTD

Company Number: 17165474

Registered Address: 61 Bridge Street, Kington, United Kingdom, HR5 3DJ