Common Inquiries

Q: How soon can I expect my order? A: We strive to ensure your system reaches you as swiftly as possible. Orders are typically processed within 1 to 2 working days. For deliveries within the UK, the transit time is generally 5 to 10 working days. The moment your order is dispatched, you will receive a precise tracking link to follow its journey to your door.

Q: What exactly is the AuraKlean system?  A: AuraKlean is an elegantly engineered purification showerhead designed to actively reduce hard water limescale, and intercept chlorine and heavy metals. Infused with clinical-grade South Korean Vitamin C, it transforms your daily shower into a restorative, spa-like experience. The minimalist design fits seamlessly onto almost any standard shower hose and takes seconds to install. Discover the full ritual at auraklean.com.

Q: Which payment methods do you accept? A: You can complete your purchase securely and effortlessly using a variety of trusted options, including: Visa, Mastercard, Maestro, American Express, PayPal, Apple Pay, Google Pay and UnionPay . All transactions are protected by advanced SSL encryption for your absolute peace of mind.

Q: Can I amend or cancel my order?  A: We can certainly accommodate changes, provided your order has not yet been dispatched. Please reach out to us immediately at support@auraklean.com, and our Client Care team will be delighted to assist you.

Q: Do you ship outside the United Kingdom?A: At present, we exclusively deliver within the United Kingdom. This allows us to maintain the highest standards of service and transit reliability for our clientele. We will certainly announce any future international expansions to our Inner Circle subscribers.

Q: Is delivery complimentary? A: Delivery is entirely complimentary for all UK orders over £35. To enjoy this privilege, many of our clients choose to pair their AuraKlean system with an additional purifying filter or Vitamin C infusion.

Q: What should I do if my order hasn't arrived?A: Please first consult the tracking link provided in your dispatch email. If there has been no update after 7 working days, or if you have any concerns regarding your parcel, kindly contact support@auraklean.com. We will resolve the matter swiftly for you.

Q: How do I initiate a return?A: If you are not entirely delighted with your profound water transformation, you may return your system within our 30-day risk-free window. Simply send an email to support@auraklean.com, and we will personally guide you through a frictionless return process.

Q: When will I receive my refund? A: Once your return is safely received and inspected at our facility, refunds are elegantly processed within 7 working days. Please allow a brief additional period for your bank or credit card provider to clear the funds and reflect the balance in your account.

Q: Can I exchange a product?  A: Absolutely. If you wish to make an exchange, please reach out to our Client Care team at support@auraklean.com, and we will ensure you find the perfect solution for your daily routine.

Q: Is my personal data secure? A: We handle your privacy with the utmost discretion. All payments are processed through bank-level encrypted connections, and your sensitive financial details are never stored on our servers. You can shop with absolute confidence.

Q: I have another enquiry, who can I speak to?  A: Our dedicated Client Care team is always at your disposal. Please feel free to email us at support@auraklean.com, and we will assist you as promptly as possible.